Help Center

We work with spa and beauty businesses of all sizes across the EU, including single-location day spas, multi-location spa chains, beauty salons, wellness centres, and franchise operations. Our analytics solutions are tailored to meet the specific needs of each business, whether you're a boutique spa in Copenhagen or a large wellness chain across multiple countries.

Our platform is designed to scale with your business, providing valuable insights regardless of whether you have one treatment room or dozens of locations.

The typical implementation process takes 4-6 weeks from initial consultation to full dashboard deployment. This includes:

• Week 1-2: Initial consultation, requirements analysis, and system assessment
• Week 3-4: Custom dashboard development and data integration setup
• Week 5: Testing, validation, and performance optimisation
• Week 6: Team training, go-live, and ongoing support setup

For more complex multi-location setups, the process may take 6-8 weeks to ensure all systems are properly integrated and optimised.

Our analytics platform integrates with most popular spa management systems and booking platforms used across the EU. This includes major systems like Booker, Mindbody, Fresha, Treatwell, and many others, as well as custom or regional spa management solutions.

During our initial consultation, we assess your current systems and develop a custom integration plan. Our technical team has experience with API integrations, data exports, and various connection methods to ensure seamless data flow from your existing systems to our analytics dashboard.

If you're using a less common system, don't worry - we can usually find a way to integrate or provide alternative data import methods.

Our analytics dashboards provide comprehensive insights across four key areas:

• Revenue Analytics: Real-time revenue tracking, service profitability analysis, seasonal trends, and forecasting
• Service Performance: Treatment popularity rankings, pricing optimisation insights, booking patterns, and service bundling opportunities
• Client Insights: Customer lifetime value, retention rates, booking frequency patterns, and personalisation opportunities
• Operational Efficiency: Staff productivity metrics, treatment room utilisation, inventory management, and cost analysis

All reports are delivered through an intuitive dashboard with real-time updates, automated insights, and customisable views tailored to your business priorities.

Our pricing is customised based on your specific requirements, business size, and the complexity of your analytics needs. Factors that influence pricing include:

• Number of locations and treatment rooms
• Volume of data and transactions
• Integration complexity with existing systems
• Level of customisation required
• Ongoing support and training needs

We offer flexible pricing models including monthly subscriptions and annual packages. During our initial consultation, we'll provide a detailed quote based on your specific requirements. Most of our clients see a return on investment within 3-6 months through improved operational efficiency and revenue optimisation.

Yes, comprehensive training is included with every implementation. Our training programme covers:

• Dashboard navigation and core functionality
• Understanding key metrics and KPIs
• Interpreting analytics data for business decisions
• Setting up custom reports and alerts
• Best practices for data-driven spa management

We provide both initial training sessions during implementation and ongoing training support. Training can be conducted on-site at your location, remotely via video conference, or through a combination of both methods based on your preferences.

We also provide comprehensive documentation, video tutorials, and ongoing support to ensure your team feels confident using the analytics platform.

Absolutely. Data security and privacy are our top priorities. We implement industry-leading security measures including:

• End-to-end encryption for all data transmission
• Secure cloud hosting with regular security audits
• GDPR compliance for all EU client data
• Role-based access controls within your organisation
• Regular security updates and monitoring
• Strict data retention and deletion policies

Your business data remains completely private and is never shared with third parties. We maintain comprehensive data protection policies and are fully compliant with Danish and EU data protection regulations.

For more details, please review our privacy policy and cookie policy.

We provide comprehensive ongoing support to ensure you get maximum value from your analytics investment:

• Technical Support: Email and phone support during business hours (Mon-Fri, 10:00-19:00)
• Platform Updates: Regular feature updates and improvements at no additional cost
• Performance Reviews: Quarterly business reviews to optimise your analytics setup
• Additional Training: Ongoing training sessions as your team grows or needs change
• Custom Reporting: Development of new reports and metrics as your business evolves

Our support team includes both technical specialists and spa industry experts who understand your business challenges and can provide strategic guidance alongside technical assistance.